Policies
Refund and Cancellation Policy
This policy covers every paid offer from Black Valley Digital LLC, including private advisory, intensives, workshops and team training, and the Rekindled, Hypnotic Business and Relationship Mastery, and Spell Break coaching programs.
Deposits for intensives, workshops and events
A deposit holds your date. Deposits are refundable in full if you cancel in writing at least 14 days before the scheduled start. Inside 14 days, the deposit is not refunded. It can instead be applied to a rescheduled date within six months of the original booking. Payments on coaching programs work differently and are covered below.
Cancelling or rescheduling an intensive or workshop
If you cancel at least 14 days before the start date, you may reschedule to another available date at no charge or request a refund of what you have paid. Inside 14 days, your payment is held as credit and the engagement is rescheduled to another available date within six months. We do not refund inside the 14 day window.
Private advisory and private intensives
Private engagements are built around your calendar and ours and are paid in full before work begins. Payments for private engagements are not refunded. With at least 30 days written notice before the agreed start date, you may move the engagement to another available date within six months at no charge. Inside 30 days, the original date is lost and the engagement is rescheduled to the next available date.
Coaching programs
The first payment on a coaching program is your enrollment, not a date deposit. It is not refunded, but it can be transferred to a later start within six months if you need to push your start date.
If you cancel in writing before your first session and before you have opened any program materials, you receive a full refund of what you have paid, less payment processing fees. This is the one window in which a program payment is returned.
After your first session, or once you have opened program materials, no refunds are issued. The work in the first sessions is where the pattern gets named and the plan gets built, and that is the most valuable part of the program.
Refunds are not granted on the basis of whether a relationship, business or personal outcome did or did not happen. Our programs teach skills and a process; they do not sell an outcome. If a program carries a guarantee, it is set out on that program's enrollment page, and that page controls for that program.
Once work has started
No refunds are issued after an engagement, intensive, workshop or program has begun. This includes advisory retainers once the first session has taken place, and coaching programs as described above.
Payment plans
If you pay in installments, every installment remains due even if you stop attending or stop using the materials. A missed or failed installment pauses your access and your sessions until it is paid. Letting a payment fail is not a cancellation, and installments already paid are not refunded.
Partial refunds
In circumstances outside your control, such as a medical emergency or bereavement, we may grant a partial refund at our discretion. Requests are reviewed case by case and are not guaranteed.
If we cancel
If Black Valley Digital LLC cancels an event or engagement and cannot offer a replacement date within 90 days, you receive a full refund of what you have paid.
How to request a refund or reschedule
Email [email protected] with your name, the engagement or program, the dates booked, and the reason for the request. Where a request relies on circumstances outside your control, include documentation that supports it. We respond to every request within two business days. Approved refunds are returned to the original payment method within 10 business days of approval; bank transfers may take longer depending on your bank.
Chargebacks
Please contact us before opening a dispute with your card issuer. Most questions are resolved faster by email than through a dispute.
Related: Terms of Service and Privacy Policy.
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