Policies
Terms of Service
These terms apply when you buy or take part in any service or program from Black Valley Digital LLC ("we", "us"). By paying a deposit, signing a proposal, or attending a session, you agree to them.
1. What we provide
We provide business advisory and training services, including:
- Private advisory: a standing engagement with the owner of a company, scoped and priced in a written proposal.
- Intensives: focused one or multi day engagements with an owner or leadership team, delivered in person or over Zoom, that end with a written strategy, standard operating procedures, and access to our training library.
- Workshops and team training: scheduled sessions for a team, delivered in person or over Zoom.
- Coaching programs: Rekindled, a 12-week group program; Hypnotic Business and Relationship Mastery, four months of private one-to-one work; and Spell Break, three private sessions. Each is delivered over Zoom as described on its own enrollment page.
The specific scope, dates, format and price of your engagement are set out in your proposal, enrollment page or confirmation email. Where those documents and these terms differ, the proposal or enrollment page controls for that engagement.
2. How services are delivered
In person sessions take place at a location agreed in writing. Remote sessions take place over Zoom or a comparable video platform. Written deliverables are provided electronically. Training library access is provided through our online platform for the period named in your proposal.
3. Payment
Prices are quoted in US dollars unless stated otherwise. A deposit is required to hold a date; the amount and due date are stated in your proposal or enrollment page. The balance is due before the engagement begins unless your proposal sets a different schedule. We accept bank transfer for engagements and accept card payments through our payment processors for programs and deposits. Work does not begin, and dates are not confirmed, until the required payment has cleared. Late balances may result in the engagement being rescheduled.
Where a payment plan is offered, each installment is due on the date stated at enrollment. A missed installment pauses access to sessions and materials until it is paid, and the full balance remains owed. Travel and expenses for in-person work at your premises or at a location you choose are billed at cost unless your proposal says otherwise.
Refunds and cancellations are governed by our Refund and Cancellation Policy, which forms part of these terms.
4. No guaranteed results
Our work is advisory. We bring experience, structure and a point of view; you bring the decisions and the execution. We do not guarantee any particular business, financial, personal or relationship outcome. Figures and client stories on our website describe what specific clients achieved and are not a promise of what you will achieve.
Our services, including the coaching programs and any hypnosis or mindset techniques used in them, are educational and advisory. They are not therapy, counseling, medical or mental health treatment, and they are not a substitute for care from a licensed professional. If you are under the care of a physician, therapist or other licensed provider, continue that care. You must be at least 18 years old to buy or take part in any of our services.
5. Your responsibilities
You agree to provide accurate information about your business, to attend scheduled sessions, and to make your own decisions about whether and how to act on our recommendations. Where we advise on financial, legal, tax or medical matters, our input is general and does not replace advice from a licensed professional.
6. Confidentiality
We keep what you share with us confidential and do not disclose it to third parties except as needed to deliver the engagement, as required by law, or with your permission. We do not name clients or describe their results publicly without their consent. You agree to keep confidential any proprietary methods, materials and information about other clients that you encounter during the engagement.
7. Recordings
Sessions over Zoom may be recorded for note taking and for your later reference. We tell you before recording starts and you may decline. Recordings are kept under our Privacy Policy.
8. Materials and intellectual property
We and our licensors own the frameworks, templates, training content and other materials we bring to the engagement, including everything in the training library. You receive a personal, non-transferable licence to use them inside your own company for as long as you have access. You may not resell, republish or share them outside your company.
Deliverables created specifically for you, including your written strategy and the standard operating procedures we write for your business, are yours to use within your company once paid for in full. We may reuse the underlying methods and general structures in other work.
9. Training library access
Access to the training library is granted for the period named in your proposal and may be revoked for non-payment or for sharing credentials outside your company. We may update, replace or retire content in the library.
10. Limitation of liability
To the extent permitted by law, our total liability for any claim arising from an engagement is limited to the amount you paid us for that engagement. We are not liable for indirect or consequential losses, including lost profits.
11. Events outside our control
Neither party is responsible for delay or failure caused by events outside its reasonable control, including severe weather, natural disaster, illness, travel disruption or loss of power or internet. Where such an event prevents a scheduled session or event, it is rescheduled rather than refunded.
12. Changes to these terms
We may update these terms from time to time. The version in force when you book applies to that engagement.
13. Governing law
These terms are governed by the laws of the State of Florida. Any dispute will be brought in the state or federal courts located in Florida, and both parties consent to that jurisdiction.
14. Contact
Black Valley Digital LLC, 300 SW 1st Ave, Ste 155, Fort Lauderdale, FL 33301. [email protected]. (954) 558-3839.
Back to the site